Bengal Mobile QA Solution
Dhaka, Bangladesh · – Present
Senior Technical Lead
- Leads technical delivery of enterprise communication and hospitality platforms covering telephony, IVR, PBX, CDR, desktop alerting and property-management workflows.
- Develops backend services and APIs using C#, .NET/ASP.NET Core, Node.js and TypeScript, integrating REST, SOAP and WCF services across modern and legacy platforms.
- Designs distributed processing workflows using RabbitMQ/Kafka, background workers and service-to-service integrations on PostgreSQL, SQL Server, Redis, Cassandra and BigQuery.
- Implements and troubleshoots enterprise SSO using SAML and Okta, with session-based security controls.
- Modernises legacy Progress/OpenEdge and other enterprise systems by integrating them with newer .NET and Node.js services.
- Runs Snyk scans in Visual Studio, triaging findings and upgrading or remediating vulnerable packages as part of the normal development cycle.
- Investigates production issues across APIs, databases, messaging, authentication and infrastructure, improving reliability and performance.
- Ships AI features in production: voice AI and speech generation for IVR and guest-facing telephony flows, LLM-assisted conversational automation, and tool integrations that let AI assistants query enterprise systems securely.
- Uses AI coding agents in the daily development loop for implementation, refactoring, test authoring, code review and debugging, treating AI output as a draft verified by tests and security review.
Senior Technical Lead
- Led technical delivery of enterprise web applications and backend services, covering design, development and release.
- Made architecture and technology decisions, reviewed code and helped the team keep quality high.
- Worked across ASP.NET Core, Angular, Node.js and SQL databases, and supported production troubleshooting.
Senior Software Engineer / Full Stack Engineer
- Developed enterprise web applications with ASP.NET MVC, ASP.NET Core, Angular and Node.js.
- Built backend services and APIs on SQL Server, MySQL and Cassandra for application and distributed data workloads.
- Worked on biometric registration and administration platforms for enterprise clients, including telecom-related customer systems.
- Delivered customer-facing portals and internal business applications across frontend, backend and integration work; researched new frameworks and supported production troubleshooting.
Software Engineer
- Developed and maintained enterprise web applications and APIs using ASP.NET MVC, SQL Server and MySQL.
- Worked on full-stack features across frontend, backend and database, and supported production issues.
Junior Software Engineer
- Developed and maintained features for business and enterprise software applications under senior engineers.
- Gained hands-on experience in .NET development, SQL databases, debugging and system support.
Training